All plan services will be delivered to customers digitally via the internet. If you have any questions regarding this policy, please reach out to us.
By email: info@iamsolution.co
We kindly ask our valued clients to review and understand our Refund Policy detailed below. Our commitment is to deliver the highest standard of service, ensuring our clients derive maximum benefit every time. While we strive to provide exceptional services tailored to meet all aspects of our clients’ business needs, refunds for design payments are offered as a courtesy. However, please note that our internal management reserves the right to deny refund requests.
Money-Back Guarantee
Our refund policy includes a 30-day money-back guarantee for new purchases. If you are dissatisfied with our services, we process refunds within 30 working days, either through credits or direct bank deposits.
Refund Process
All refunds are issued to the original credit or debit card. Refunds related to website issues or unsatisfactory work require client approval. Clients need to provide account details and reasons to our associates for processing.
Circumstances for Refunds
Refunds and cancellations are generally considered under the following circumstances:
- Non-Delivery of the Product: If you encounter email delivery issues, please contact our Billing Department within 30 days of the delivery date.
- Download and Unzipping Issues: Problems with downloading or unzipping products must be reported to our Technical Support Department promptly.
- Major Defects: Technical issues should be submitted for approval by our Technical Support Team. We strive to rectify errors within 72 hours.
- Product Not-As-Described: Issues must be reported to our Technical Support Department within 30 days of delivery, with clear evidence provided.
- Children Policy: Our products are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13.
For any inquiries regarding this policy, please do not hesitate to contact us:
- By email: info@iamsolution.co